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Policies

RETURNS

All merchandise (whether previously owned or new) from The Teacup Attic is meticulously inspected for product quality and is guaranteed to be in excellent vintage condition for the age, unless otherwise specified in the listing. Pieces may reflect slight variations in back stamps, markings, colors, weight, or size. If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days. Please note there is a $5 USD restocking fee for any returned item.

To provide you with the best possible service:

  • Please see the instructions included with your order
Returns are processed within 7 business days. Only items received in the condition in which they were sent will be processed by our returns department. We will not refund for returns that are improperly packaged and received broken.

Returns Dept
The Teacup Attic
16 Tulane Crescent

Ottawa, ON K2J 2H6

Refunds are normally applied to the original payment method used If you have an email address on file, we will send you an email confirmation once the return is processed.

For questions, please call us 613-612-CUPS (613-612-2877) Monday–Friday 9:00am–5:00pm Eastern Standard Time and we will gladly assist. Or, you may email us via our Contact Us page.


PRIVACY

Your privacy is important to us. We will never share your email address with anyone. We will only contact you concerning your order unless you sign up for additional correspondence. You may opt-out of additional correspondence at any time.


CUSTOMS/IMPORTANT CHARGES AND DUTY

We are not responsible for any duty, customs fees or import taxes you may be charged by your country of residence. You are solely responsible for these fees. We will not modify customs forms in any way to reflect a different amount than the sales price.


BREAKAGE

We package our items with the utmost care and consideration. We want your transactions with us to be as smooth as possible. If your item arrives broken, please contact us to submit photographs of the packaging as it arrived to you. Nobody should have to deal with broken china. Refunds are processed within 24-48 hours. Send photographs to info@theteacupattic.com

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