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Policies

RETURNS

All merchandise (whether previously owned or new) from The Teacup Attic is meticulously inspected for product quality and is guaranteed to be in excellent vintage condition for the age, unless otherwise specified in the listing. Pieces may reflect slight variations in back stamps, markings, colors, weight, or size. If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days. Please note there is a $5 USD restocking fee for any returned item.

To provide you with the best possible service:

  • Please see the instructions included with your order
Returns are processed within 7 business days. Only items received in the condition in which they were sent will be processed by our returns department. We will not refund for returns that are improperly packaged and received broken.

Returns Dept
The Teacup Attic
16 Tulane Crescent

Ottawa, ON K2J 2H6

Refunds are normally applied to the original payment method used If you have an email address on file, we will send you an email confirmation once the return is processed.

For questions, please call us 613-612-CUPS (613-612-2877) Monday–Friday 9:00am–5:00pm Eastern Standard Time and we will gladly assist. Or, you may email us via our Contact Us page.


PRIVACY

Your privacy is important to us. We will never share your email address with anyone. We will only contact you concerning your order unless you sign up for additional correspondence. You may opt-out of additional correspondence at any time.


CUSTOMS/IMPORTANT CHARGES AND DUTY

We are not responsible for any duty, customs fees or import taxes you may be charged by your country of residence. You are solely responsible for these fees. We will not modify customs forms in any way to reflect a different amount than the sales price.


BREAKAGE

We package our items with the utmost care and consideration. We want your transactions with us to be as smooth as possible. If your item arrives broken, please contact us to submit photographs of the packaging as it arrived to you. Nobody should have to deal with broken china. Refunds are processed within 24-48 hours. Send photographs to info@theteacupattic.com

The Teacup Attic Monthly Giveaway Official Rules

  1. No Purchase Necessary

No purchase required. Purchases will not affect, in any way, the chances of any entrant.

  1. Contest date

This giveaway starts on Wednesday, March 6th, 2019 at 12:00 am Eastern Standard Time and ends on Thursday, March 28th, 2019 at 11:59 pm EST. The draw will take place on Friday,March 28th, 2019 and the winner will be notified within 24 hours of the drawing. This giveaway is sponsored solely by The Teacup Attic. Winners will be announced on our website www.theteacupattic.com no more than 10 business days following the drawing or no later than Friday, April 12thth, 2019.

  1. Eligibility

This contest is open to residents of Canada (except residents of Quebec) and the United States. Entrants must have reached the age of majority in their respective province, state or territory to claim the prize. Employees of The Teacup Attic and their immediate family members are not eligible to participate.

  1. Prizes

One (1) prize will be award to one (1) winner. The prize is Royal Vale teacup and saucer.  This prize is valued at $25.00 CAD. The prize cannot be transferred or redeemed for its cash value.

  1. How to Enter

In order to participate, entrants must complete a variety of tasks which may include but are not limited to a combination of the following:

  • following social media links
  • entering comments on our website
  • consenting to our newsletter subscription.

The number of entries of each individual person depends on the number of required tasks they consent to and complete and one (1) person may have multiple entries into the contest.

  1. Winner Selection

Winners will be chosen at random. The Teacup Attic will use a computerized random selection through Rafflecopter on March 28th, 2019. The process is recorded by The Teacup Attic. The odds of winning are dependent on the number of entries received. Previous winners of contests administered by The Teacup Attic are eligible to participate in subsequent giveaways. The winner must answer a mathematical skill-testing question in order to qualify for the prize.

  1. Winner Notification

Winners will be notified by the email address that they have provided. The winner has five (5) business days, on or before April 5th, 2019, to respond to the email sent by The Teacup Attic. If the winner does not contact The Teacup Attic within the provided time, the prize will be re-drawn and awarded a new winner.

  1. Privacy

By entering our giveaway, you consent to our use of your personal information by our company only. We may contact you in the future with special offers or information about our products and services. You may choose to unsubscribe at any time. As a part of our privacy policy, we will not sell or make available, your personal and private information to any 3rd party marketing companies at any time, ever.  The Teacup Attic uses a 3rd party contest application, Rafflecopter, to run the contest. Rafflecopter will in no way use your personal information other than how it pertains to running this contest.

  1. Social Network Disclaimers

This giveaway is solely sponsored by The Teacup Attic and is in no way sponsored,  endorsed, administered by or associated with Facebook, Instagram, Twitter, Pinterest or any of their affiliates. The aforementioned social media networks shall not be held liable for any aspect of this contest.

  1. Winner List

The list of winners can be found on The Teacup Attic website on the respective blog post of each contest. Each winner must sign a waiver consenting to the publication of their name on our website as well as other social media channels used by The Teacup Attic in the administration of this contest.

  1. Sponsor

The Teacup Attic is the sole sponsor of this contest. Any questions about the contest should be directed to:

The Teacup Attic

16 Tulane Crescent

Ottawa, ON K2J 2H6

info@theteacupattic.com

(613) 612-CUPS

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FREE SHIPPING ON ALL CANADA/US ORDERS Dismiss

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