OUR PROMISE TO YOU
All merchandise (whether previously owned or new) from The Teacup Attic is meticulously inspected for product quality and is guaranteed to be in excellent vintage condition for the age unless otherwise specified in the listing. Pieces may reflect slight variations in back stamps, markings, colors, weight, or size. As the items we sell are not new and have lived previous lives, they may reflect small, minor imperfections. We endeavor to disclose any of the issues, when present, in any of our pieces to maintain the highest level of transparency. Each order is accompanied by a certification of inspection.
Every item sold by The Teacup Attic is meticulously packaged so that it arrives safely to your home. In the event of breakage, please email firstname.lastname@example.org with clear pictures of the package as it arrived to you as well as images showing the damage to the item(s). You MUST send photographs of the packaging and failure to do so may result in our refusal to issue a reimbursement either in part of in full.
Your privacy is important to us. We will never share your email address with anyone. We will only contact you concerning your order unless you sign up for additional correspondence. You may opt-out of additional correspondence at any time.
CUSTOMS/IMPORT CHARGES AND DUTY
Our customer service is open Monday to Friday from 9 am to 5 pm. For questions, please call us at 613-612-CUPS (613-612-2877) Monday–Friday 9:00 am–5:00 pm Eastern Standard Time and we will gladly assist. You may email us at email@example.com
REFUSAL TO PAY IMPORT CHARGES
If you refuse to pay import charges and the merchandise is returned to us, before any reimbursement is issued, the original import charges, return freight fees, return import charges and a restocking fee to the amount of $15 per item will be charged to you. If the value of the items does not cover the fees, an invoice will be issued to you.
If merchandise sent to you is re-routed because of an incorrect address supplied by you or abandoned and returned to us and you wish to have it re-delivered, you will be responsible for paying import fees incurred as well as freight fees for the return. Any new shipping charges incurred to ship a 2nd time are entirely the responsibility of the customer and must be paid before the items are re-sent.
If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges and import fees, for those pieces returned within 30 days. NO EXCEPTIONS will be made for issues not brought to our attention within the 30-day window.
Please contact firstname.lastname@example.org to start the return process. You will receive a response within 24 hours via email except for weekends and holidays.
Returns are processed within 1 business days of receiving the returned merchandise. Only items received in their original condition will be processed by our returns department. You are responsible for return shipping charges as well as any duties or fees necessary to get the merchandise back to us. We will not issue a refund for items that are improperly packaged and received back to us broken.
Returns are applied to the original payment method used at the time of purchase. Please note that processing by your financial institution or credit card issuer may take 3-5 business days. We reserve the right to deny a return if these conditions are not met.