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Policies

OUR PROMISE TO YOU

All merchandise (whether previously owned or new) from The Teacup Attic is meticulously inspected for product quality and is guaranteed to be in excellent vintage condition for the age unless otherwise specified in the listing. Pieces may reflect slight variations in back stamps, markings, colors, weight, or size.  As the items we sell are not new and have lived previous lives, they may reflect small, minor imperfections. We endeavor to disclose any of the issues, when present, in any of our pieces to maintain the highest level of transparency. Each order is accompanied by a certification of inspection.

RETURNS

If you are not completely satisfied with the quality of any merchandise you receive, we will gladly refund your payment in full, less shipping and handling charges, for those pieces returned within 30 days. NO EXCEPTIONS will be made for issues not brought to our attention within the 30-day window.

Please contact info@theteacupattic.com to obtain a return authorization number. You will receive a response within 24 hours via email except for weekends and holidays.

Returns are processed within 3 business days of receiving the returned merchandise. Only items received in their original condition will be processed by our returns department. You are responsible for return shipping charges as well as any duties or fees necessary to get the merchandise back to us. We will not issue a refund for items that are improperly packaged and received back to us broken.

Returns are applied to the original payment method used at the time of purchase. Please note that processing by your financial institution or credit card issuer may take 3-5 business days. We reserve the right to deny a return if these conditions are not met.

For questions, please call us at 613-612-CUPS (613-612-2877) Monday–Friday 9:00 am–5:00 pm Eastern Standard Time and we will gladly assist. Or, you may email us via our Contact Us page.

BREAKAGE

Every item sold by The Teacup Attic is meticulously packaged so that it arrives safely to your home. In the event of breakage, please email info@theteacupattic.com with clear pictures of the package as it arrived to you as well as images showing the damage to the item(s). You MUST send photographs of the packaging and failure to do so may result in our refusal to issue a reimbursement either in part of in full.


PRIVACY

Your privacy is important to us. We will never share your email address with anyone. We will only contact you concerning your order unless you sign up for additional correspondence. You may opt-out of additional correspondence at any time.


CUSTOMS/IMPORTANT CHARGES AND DUTY

We are not responsible for any duty, customs fees, or import taxes you may be charged by your country of residence. You are solely responsible for these fees. We will not modify customs forms in any way to reflect a different amount than the sales price.

Our customer service is open Monday to Friday from 9 am to 5 pm. For questions, please call us at 613-612-CUPS (613-612-2877) Monday–Friday 9:00 am–5:00 pm Eastern Standard Time and we will gladly assist. You may email us at info@theteacupattic.com

UPDATED NOVEMBER 26th, 2020

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