The Teacup Attic

Frequently Asked Questions

What if my item is lost in the mail?

We’ve shipped a lot of teacups, A LOT, and sometimes unfortunate things happen. The good thing is, our postal services are really awesome and usually get the package there, sometimes late, but it makes it. In 8 years, our loss rate is less than 2%. We want you to know that we are here for you, always!

Why do you sell in US currency if you are located in Canada?

That’s a great question! As we are transacting online and the majority of our customers deal with US currency, it is easier for us to also list our items in US dollars.

Do you combine shipping?

Yes, we do!

Can I pay through PayPal?

You absolutely can!  We also accept all major credit cards. If you are not comfortable doing an online purchase, you may call us Monday-Friday from 9 am to 5 pm EST and we will process your order over the phone. We’d love to chat 613-612-CUPS

If I am in Ottawa, do I have to pay for shipping?

Absolutely not! You definitely don’t. You can pick up from our location!

Is it safe to use my credit card?

Yes, it absolutely is safe to use your credit card.  We do not store or see your information. We understand that you may not feel comfortable making an online purchase. We want you to know that you can call us Monday to Friday from 9 am to 5 pm EST and we will process your order by phone. 

How do you package your items?

Like they are headed to battle! We don’t want you to receive your order and have it broken. We package your items safely and securely using lots of bubble wrap and packing paper in new, sturdy, clean boxes.

How long will it take to receive my order?

We ship from Ottawa, Ontario, Canada. Transit times really depend on where you are located. Most times, it takes approximately 5-10 business days for your order to reach you. Some destinations like Asia, Australia and Africa can take a little bit longer. Holidays can extend the estimated transit times. Please keep in mind, your items have to be cleared by customs before getting to you.

What if my order arrives damaged?

We take every precaution to make sure your items arrive safely, but they are fragile items.  If your order arrives damaged, you must contact us at info@theteacupattic.com and provide clear photographs of the packaging as it arrived to you as well as photographs of the items received. The postal service does NOT insure BREAKABLE items.

Are these made in England?

Yes, these are not reproduction items. They are vintage items made in England, with very few exceptions, before 2003.

Isn't shipping expensive?

We offer FREE SHIPPING on every purchase with no minimums for all orders within Canada and the United States. Our international (outside the US) are very economical starting at just $15 USD

I am looking for a particular teacup, can you find it for me?

Yes, please send your request to us at info@theteacupattic.com and we will start looking!

I love a teacup I saw on your website, but money is tight. Do you have a layaway plan?

Don’t let that teacup get away!!! For as little as $5 USD, you can hold any teacup and make payments of just $5 USD a month. We pride ourselves on having one of the simplest layaway plans around. We think everyone deserves to have and use pretty teacups! Please email us at info@theteacupattic.com. We’d be happy to help you.

Do you sometimes buy teacups from individual people who are downsizing?

Sometimes, we do. Although we only buy select brands and patterns. We look for Paragon, Shelley, Royal Albert, Coalport and Aynsley. We also purchase higher end Sadler teapots. We are always looking for pieces from these brands with special handles like butterflies or flowers. If you have pieces from these manufacturers that are in excellent condition (no chips, cracks, crazing, wear or repair) that you would like us to consider, please send us clear photographs to info@theteacupattic.com.

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