The Teacup AtticFrequently Asked Questions
What if my item is lost in the mail?
Why do you sell in US currency if you are located in Canada?
Do you combine shipping?
Can I pay through PayPal?
If I am in Ottawa, do I have to pay for shipping?
Is it safe to use my credit card?
How do you package your items?
How long will it take to receive my order?
What if my order arrives damaged?
Are these made in England?
Isn't shipping expensive?
I am looking for a particular teacup, can you find it for me?
I love a teacup I saw on your website, but money is tight. Do you have a layaway plan?
Do you sometimes buy teacups from individual people who are downsizing?
Sometimes, we do. Although we only buy select brands and patterns. We look for Paragon, Shelley, Royal Albert, Coalport and Aynsley. We also purchase higher end Sadler teapots. We are always looking for pieces from these brands with special handles like butterflies or flowers. If you have pieces from these manufacturers that are in excellent condition (no chips, cracks, crazing, wear or repair) that you would like us to consider, please send us clear photographs to email@example.com.
We do not purchase the following: Anything Made in China, Anything Made in Japan, Royal Doulton, Stoneware/Semi Porcelain/Ironstone, Bavarian/Made in Germany
The price that we offer for pieces varies according to brand, condition, age, pattern and availability on the current market.
We only purchase pieces locally to the Greater Ottawa area so that we may inspect the pieces personally.
Do you sHARE MY PERSONAL INFORMATION?
Where do you get your stock?
We source the fine china that we sell from various sources. Seeking to always have the most beautifully curated selection on our website, we buy from private individuals who are moving or downsizing but the bulk of our acquisitions come from auctions and estate sales. We also select pieces that we love on our travels.
HOW DO I CARE FOR MY FINE CHINA?
The best way to care for your fine china is to love it. Loving it means that you take the extra time to wash your pieces by hand in warm soapy water and never put them in the dishwasher. Even the china setting on dish washing machines doesn’t guarantee that your pieces will not be damaged. Repeated use of high temperatures and harsh dish washing detergents will cause wear and fading to the pattern as well as the gold. It is recommended to line your sink with a towel to cushion your items. Wash a few pieces at a time to avoid the risk of breakage when pieces are crowded in the sink. When storing your items, if you must stack them, put a layer of paper, foam or even a coffee filter between them to avoid rubbing and wear. Taking good care of your collection will ensure that they keep their beauty for years to come. And remember, use them…life is far too short not to enjoy having a cup of tea in an elegant teacup.