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The Teacup Attic

Frequently Asked Questions

Do You Buy Teacups?

The answer is YES!

We purchase vintage bone china made in England. We are looking for pieces that are in excellent vintage condition (no chips, cracks, crazing, hairlines, restoration, fading, repairs, scratches or wear). We buy full and partial dinnerware sets as well as individual teacups with their matching saucers.

We enjoy items from Royal Albert, Aynsley, Shelley, Paragon, and Coalport. We will also consider other brands like Spode, Queen Anne, Colclough, and Royal Vale, etc. We do not purchase Noritake, Royal Doulton (including figurines), anything marked China 9999, anything that is microwave or dishwasher safe, crystal, or hummel figurines. 

We are accepting Christmas patterns until October 1st, 2020

We will respect physical distancing and take every precaution to ensure the safety of both our customers and staff. Please note that we pay a percentage of fair market value for pieces.

We only buy locally (Ottawa Valley area) as it is important for us to see the items before entering into a purchase agreement. Buying outside our area incurs risk and expense. We do not purchase from the US as customs fees make purchasing prohibitive in addition to the expense and risk of shipping.

To submit your pieces for consideration, please email photographs (these can be group shots) to info@theteacupattic.com

What if my item is lost in the mail?

Each item we send includes tracked shipping so you always know where your order is.

Why do you sell in US currency if you are located in Canada?

That’s a great question! As we are transacting online and the majority of our customers deal with US currency, it is easier for us to also list our items in US dollars. Our website allows you to switch between Canadian and American funds by selecting the corresponding flag so you can pay in the currency that is most convenient for you.

CAN I COME IN TO LOOK AT THE TEACUPS BEFORE I BUY?

We are an ONLINE ONLY shop. We DO NOT have a retail location. We guarantee that all items purchased from The Teacup Attic are accurately described and come with a 100% satisfaction guarantee. If you are not satisfied with any of your purchases, you may return them for a full refund or exchange. Please visit our policies page for more details.  

Can I pay through PayPal?

You absolutely can!  We also accept all major credit cards. You can also call us to place your order by phone at 613-612-CUPS Monday-Friday from 9 am to 5 pm Eastern Standard Time. We are closed weekends and holidays. You may send us an email at info@theteacupattic.com anytime. Please allow 24-48 hours for a response.

If I am in Ottawa, do I have to pay for shipping?

All of our items SHIP FREE in Canada and the United States (yes, even Hawaii). 

Is it safe to use my credit card?

Yes, it absolutely is safe to use your credit card.  We do not store or see your information. You can always call us to place your order over the phone at 613-612-CUPS. Monday-Friday from 9 am to 5 pm Eastern Standard Time. We are closed weekends and holidays.

How do you package your items?

Like they are headed to battle! We don’t want you to receive your order and have it broken. We package your items safely and securely using lots of bubble wrap and packing paper in new, sturdy, clean boxes.

How long will it take to receive my order?

We ship from Ottawa, Ontario, Canada. Transit times really depend on where you are located. Most times, it takes approximately 5-10 business days for your order to reach you. Some destinations like Asia, Australia and Africa can take a little bit longer. Holidays can extend the estimated transit times. Please keep in mind, your items have to be cleared by customs before getting to you.

What if my order arrives damaged?

We take every precaution to make sure your items arrive safely, but they are fragile items.  If your order arrives damaged, you must contact us at info@theteacupattic.com and provide clear photographs of the packaging as it arrived to you as well as photographs of the items received. The postal service does NOT insure BREAKABLE items.

Are these made in England?

Yes, these are not reproduction items. They are vintage items made in England, with very few exceptions, before 2003.

Isn't shipping expensive?

Every item on our website SHIPS FREE in Canada and the United States and includes tracking. There are no purchase minimums, no coupon codes or hidden fees!  International rates (outside the US and Canada) are very competitive starting at just $35.

I am looking for a particular teacup, can you find it for me?

Yes, please send your request to us at info@theteacupattic.com and we will start looking! Please include photographs and/or patterns names.

I love a teacup I saw on your website, but money is tight. Do you have a layaway plan?

Don’t let that teacup get away!!! Our layaway plan is offered to our VIP Facebook group members. Find our VIP group here. We pride ourselves on having one of the simplest layaway plans around. We think everyone deserves to have and use pretty teacups!
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