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FREQUENTLY ASKED QUESTIONS

The Teacup Attic

Frequently Asked Questions

What if my item is lost in the mail?

We’ve shipped a lot of teacups, A LOT, and sometimes unfortunate things happen. The good thing is, our postal services are really awesome and usually get the package there, sometimes late, but it makes it. In 8 years, our loss rate is less than 2%.

Why do you sell in US currency if you are located in Canada?

That’s a great question! As we are transacting online and the majority of our customers deal with US currency, it is easier for us to also list our items in US dollars.

Do you combine shipping?

Yes, we do!

Can I pay through PayPal?

You absolutely can!  We also accept all major credit cards. You can also call us to place your order by phone at 613-612-CUPS Monday-Friday from 9 am to 5 pm Eastern Standard Time. We are closed weekends and holidays. You may send us an email at info@theteacupattic.com anytime. Please allow 24-48 hours for a response.

If I am in Ottawa, do I have to pay for shipping?

All of our items SHIP FREE in Canada and the United States (yes, even Hawaii). In Ottawa, we use GoPher It Deliveries as our exclusive courier of choice. You may also pick up your order at our location by appointment.

Is it safe to use my credit card?

Yes, it absolutely is safe to use your credit card.  We do not store or see your information. You can always call us to place your order over the phone at 613-612-CUPS. Monday-Friday from 9 am to 5 pm Eastern Standard Time. We are closed weekends and holidays.

How do you package your items?

Like they are headed to battle! We don’t want you to receive your order and have it broken. We package your items safely and securely using lots of bubble wrap and packing paper in new, sturdy, clean boxes.

How long will it take to receive my order?

We ship from Ottawa, Ontario, Canada. Transit times really depend on where you are located. Most times, it takes approximately 5-10 business days for your order to reach you. Some destinations like Asia, Australia and Africa can take a little bit longer. Holidays can extend the estimated transit times. Please keep in mind, your items have to be cleared by customs before getting to you.

What if my order arrives damaged?

We take every precaution to make sure your items arrive safely, but they are fragile items.  If your order arrives damaged, you must contact us at info@theteacupattic.com and provide clear photographs of the packaging as it arrived to you as well as photographs of the items received. The postal service does NOT insure BREAKABLE items.

Are these made in England?

Yes, these are not reproduction items. They are vintage items made in England, with very few exceptions, before 2003.

Isn't shipping expensive?

Every item on our website SHIPS FREE in Canada and the United States. There are no purchase minimums, no coupon codes or hidden fees!  International rates (outside the US and Canada) are very competitive starting at just $15.

I am looking for a particular teacup, can you find it for me?

Yes, please send your request to us at info@theteacupattic.com and we will start looking! Please include photographs and/or patterns names.

I love a teacup I saw on your website, but money is tight. Do you have a layaway plan?

Don’t let that teacup get away!!! Our layaway plan is offered to our VIP Facebook group members. Find our VIP group here. We pride ourselves on having one of the simplest layaway plans around. We think everyone deserves to have and use pretty teacups!

Do you sometimes buy teacups from individual people who are downsizing?

PLEASE NOTE: From September 2nd 2019 until October 15th, we will be purchasing Christmas patterns from Royal Albert, Queen Anne, Sadler, Shelley, Paragon and Aynsley.

REGULAR ACQUISITIONS WILL RESUME IN JANUARY 2020

Sometimes, we do. Although we only buy select brands and patterns. We look for Paragon, Shelley, Royal Albert, Coalport and Aynsley. We are always looking for pieces from these brands with special handles like butterflies or flowers. We do not purchase Noritake, Royal Doulton, Royal Albert Old Country Roses, Stoneware, Hummels, crystal, Royal Doulton figurines. If you have pieces from these manufacturers that are in excellent condition (no chips, cracks, crazing, wear, hairlines, scratches or repair) that you would like us to consider, please send us clear photographs to info@theteacupattic.com. You will receive a response in 24-48 hours.

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